I ordered my hurricane shutters on 01/07/2005, they are installing my accordion shutters today, 10/14/2005, as I write this. This does not mean the job is or even will completed today, it is only part of a long list of screw-ups by this company. But I must let them finish the job so I can detail all of the errors.
Since April of this year when they actually started installing things, the job has gone downhill. While they were putting up the wrong type rails to hold the aluminum shutters I told them. They completed that install but when I asked them where the see through panels were The installer basically said "Aw s**t and left. Today is the first day they have managed to get back here.
While some of the problem is the fact that suppliers are overwhelmed by their orders since last years hurricanes most of the problem seems to be poor management. The see through panels were finally ordered on 06/01/2005 a fact that no one bothered to tell us. In fact there has been almost absolutely no communication from Brevard shutters to us and more than one failure to return our calls.
More to follow as the adventure continues.
Today is the 18th of November. My shutter installation is still not complete. About 3 weeks ago, I had a visit from the owner of the company who came to offer his apologies and ensure the job was finished right. He went over everything , listened to me and told me of some of the problems his company had suffered. He then called a work crew with explicit instructions to report to my home between )800 and )900 the next day, Saturday to complete the job.
At 0815 I on Saturday, I called their office to see where my installers were. I was told they had to attend an officew meeting but were on their way. They arrived about an hour later and commenced work.
They did complete everything except my upstairs bonus room. Initially the shutter peices had been cut to long and their boss told them to cut off about one and a half inches. This they did without checking. However, they had also replaced the L2 track and installed a plate behind it for a better fit. Each time the lower track was replaced (they were up to 4 timesnow) the measurements changed. They then cut the shutters IAW their bosses instructions abd Voila, they are now to short. When I came out they were preparing to lower the upper track to make the shutters fit.
At this point, I said NO Way. Each time they move the track, I get four more holes in the front of my house. They plug them with caulk BUT. I told them I wanted the upper track where it was and they needed to go get shutters that fit.
The next week I was out of town and the week after that I had doctors appointments and personal items to take care of. My last phone conversation with them, in which Lynette again asked me who I was I told them to get together a plan and call me. Still no phone call almost three weeks later yet when the installers left they assured me they had the necessary material in the shop.
More to follow as the adventure continues.
Yeah Right!
Just before Christmas, I called Brevard Shutters and asked what they plan was. Craig told me he was reviewing my file and wondered what else I needed besides an outside lock. I told him the lock had been installed weeks ago but that I really needed the second floor window completed, that the rails were in place and all I needed was the hurricane panels installed. He said he would send a man right out. I told them there would be know one home and to be sure and bring a ladder because it was a second floor window. I even said just put the shutters up and after I inspect them, I will take them down.
That night when my wife came home she found a business card from Brevard Shutters tucked in the door but no shutters. Today the date is 01-07-06. A year ago today, we ordered these shutters and the last flurry of action from Brevard Shutters was before Christmas when they stuck a card in the door.
The work they do seems to be good, but you could die of old age waiting for them to install your shutters.
Friday, October 14, 2005
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